Modifying Your ClientConnect Account Settings

Set Your Appointment Reminder Preferences

Please note that the options available (i.e. Email or SMS) are determined by your Service Provider. If you have any questions please contact your Service Provider directly.

1. Click the My ClientConnect tile on your home screen.
2. Click Change your Communication Settings.
   
3. If you wish to receive a confirmation of your appointments check the Receive Additional Event Confirmation by Email or SMS option.
4. If you wish to receive updates about your appointments check the Receive Additional Event Updates by Email or SMS option.
5. Click Save.

Change Your Password

1. Click the My ClientConnect tile on your home screen.
2. Click Change your Password.
   
3. Type your Old Password.
4. Enter a New Password.
5. Confirm the New Password.
6. Click Save.

Passwords must be longer than 11 characters long. Using a passphrase with multiple words may be easier to remember.

Change Your Log In Email Address

You can change the email address associated with your ClientConnect account at any time. To activate the new email address we will send a PIN to the new email address. Your password will remain the same.

1. Click the My ClientConnect tile on your home screen.
2. Click Change your Email Address.
   
3. Enter the new Email.
4. Confirm the new Email.
5. Click Save.

Surrogate Access to the My ClientConnect Tile

If a surrogate clicks the My ClientConnect tile in ClientConnect the following message will appear Only your dependant can change ClientConnect settings. The surrogate will be denied access for security reasons.